Course ITIL 4 Specialist: Direct, Plan & Improve
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A credential widely acknowledged across the industry
Demonstrate your mastery of core IT service management and your capability to take on high-stakes responsibilities in the field.
The number-one pick for employers
Validate your proficiency in IT service management and position yourself as the go-to candidate for ITSM and support roles.
Unlock fresh career prospects
Elevate your IT career with an ITIL credential, unlocking advanced positions and breakthrough opportunities in today’s rapidly evolving tech arena.
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Why should I take the course with ATI Academia?
PeopleCert-authorized training center
Only PeopleCert-authorized centers are allowed to sell ITIL courses and exams.
The most comprehensive simulators
Exam simulators with questions and difficulty levels on par with those you’ll face in the official test.
Guidance and advice
Don’t risk failing the exam because of complex processes and protocols—we’ll guide you every step of the way.
Exam pass rate
Our exam pass rate is 97%, giving our students confidence and peace of mind.
What will you learn?
Key concepts
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Governance and Compliance
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Service Performance Metrics
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Continual improvement
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Risk Management
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Value Stream Mapping
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Communication and Collaboration
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Planning
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Organization change management
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
eLearning
Discover our ITIL 4 Strategist: Direct, Plan and Improve course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hour content
- Mobile-optimised
- Case studies
- Practical exercises
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Related courses
ITIL 4 Foundation
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Specialist: Dive Stakeholder Value
ITIL 4 Specialist: High Velocity IT
The ITIL® 4 Foundation courses on this page are provided by ATI Academia, a PeopleCert Accredited Training Organization. ITIL® 4 Fundamentals is a registered trademark of PeopleCert. All rights reserved: ITIL® is a registered trademark of PeopleCert, used under license from PeopleCert.