ITIL 4 DPI Certification

A training course to obtain the ITIL 4 DPI certification.

Content and resources included:

  • A 100% virtual course as support.
  • Downloadable materials.
  • 18 hours of training.
  • ITIL 4 DPI exam.
  • Certificate issued by ATO of PeopleCert.

Learning objetives:

  • Understand the key concepts of management, planning, improvement.
  • Understand the scope of what should be addressed and / or planned, and know how to use the key principles and methods of direction and planning in that context.
  • Understand the role of GRC and know how to integrate principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continuous improvement for all kinds of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management for direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
  • Understand and know how to direct, plan and improve value streams and practices.

 

Target audiences:
All those who want to continue their training in ITIL after being certified ITIL 4 fundamentals.

Prerequisites:
Being certified ITIL 4 fundamentals.

Certification exam:
Format: multiple choice
Questions: 40
Language: English
Passing score: 28/40 or 70%
Duration: 90 minutes maximum
Delivery: This exam is available online.

Lessons and topics

Module 1: Course Introduction
  • Intent and Context
  • Course Overview
  • Placement in ITIL® 4 Certification Scheme
  • Course Learning Objectives
  • Course Components
  • Course Modules
  • Videos
  • Case Studies
  • Exercises
  • Exam Details
  • Additional Components

Module 2: Core Concepts of DPI
  • Basics of Direction
  • Basics of Planning
  • Basics of Improvement
  • Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles
  • DPI of the SVS
  • DPI of Guiding Principles

Module 4: Role of Direction in Strategy Management
  • Introducing Strategy Management
  • Developing Effective Strategies

Module 5: Implementation of Strategies
  • Managing Risks
  • Making Decisions through Portfolio Management
  • Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning
  • Core Concepts of Assessment
  • Conducting Effective Assessments
  • Core Concepts of Planning

Module 7: Assessment and Planning through VSM
  • Introducing VSM
  • Developing Value Stream Maps
  • Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement
  • Measurement and Reporting
  • Alignment of Measurements and Metrics
  • Success Factors and Key Performance Indicators
  • Continual Improvement

Module 9: Measurements and Continual Improvement through Dimensions and SVS
  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods
  • Basics of OCM
  • OCM throughout DPI and Service Value Chain
  • Resistance and Reinforcement

Module 11: Communication Principles and Methods
  • Basics of Effective Communication
  • Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions
  • Organizations and People in the SVS
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Information and Technology in the SVS